Job Openings: Consumer Loan Processor

Announcement Date:	November 21, 2025
Location of Position:	Alpena MI
Salary:	Starts at $18.68 - based upon experience
Days:	Monday through Friday
Hours:	40 hours per week

Duties:

Role:
Assists members with loan requests. Provides clerical and administrative support to process and close member loans. This is an entry level position.

Essential Functions & Responsibilities:

Interviews members in person or by telephone to assist them in preparing loan applications. Obtains personal and financial information. Answers questions and advises members of loan options, repayment schedules, interest rates, collateral requirements, and other loan details.

Gathers and organizes required supporting documents for loan closings. Verifies and examines documents for accuracy and completeness. Refers the loan to Loan Officer for review and approval.

Contacts members concerning acceptance or rejection of loan applications. Sets up appointments for loan closings.

Disburses loan funds. Files loan documents with appropriate agencies.

Identifies opportunities to cross-sell new or additional services or products to members.

Enters and maintains accurate loan information on computer operating system and prepares required reports for management.

Performs other job related duties as assigned.

Requirements:

Performance Measurements:

1. Produce accurate and complete loan documentation and reports. Meet established deadlines for underwriting and closing.

2. Actively cross-sell products and services to members to achieve or exceed X% of all established individual and departmental sales goals.

3. Ensure compliance with all applicable Credit Union policies, procedures, and regulations.

4. Provide informed, prompt, accurate service, and support to all members and associates. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.

5. Develop and maintain a thorough knowledge of Credit Union loan products, policies, procedures, standards, and applicable state and federal government rules and regulations.

6. Maintain complete and well-organized files and records. Submit required reports by established deadlines.

7. Maintain a professional work environment and businesslike appearance.

Additional Desired Attributes:

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills General office equipment such as calculators, computers, photocopiers, and scanners. Demonstrates carefulness about detail and thoroughness in completing work tasks. Working knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.