Job Openings: Financial Experience Trainee - Atlanta (Student @ Atlanta Community Schools)

Announcement Number:	12292021
Announcement Date:	March 2, 2022
Location of Position:	Atlanta, MI
Salary:	Starting at $11.12
Days:	Monday through Friday, with some Saturdays

Duties:

Interacts directly with Credit Union members and employees. Acts as Credit Union’s representative to the membership in an environment of helpfulness and trust. Assists Credit Union members in cash transactions. Cross-sells additional Credit Union products and services to new and existing members that will enhance the members’ financial position. Ensures that members are promptly and professionally served. Provides quality member service in person and by telephone: processes member requests accurately and timely; provides service and rate information; processes transaction requests, answers questions regarding account information. Follows fraud prevention and security procedures.Interacts directly with Credit Union members and employees. Acts as Credit Union’s representative to the membership in an environment of helpfulness and trust. Assists Credit Union members in cash transactions. Cross-sells additional Credit Union products and services to new and existing members that will enhance the members’ financial position. Ensures that members are promptly and professionally served. Provides quality member service in person and by telephone: processes member requests accurately and timely; provides service and rate information; processes transaction requests, answers questions regarding account information. Follows fraud prevention and security procedures.

Requirements:

Will provide the highest level of service to both internal and external members by delivering on the following service promises:

I will always address you by your name
I will treat you like you own the place-that’s right you are an owner of our cooperative
I will treat you with the highest level of professionalism
I will make it convenient to do business with our Credit Union
I will identify your financial needs and offer a solution that will improve your financial well being
I will provide you with “above and beyond the call of duty” service at all times
I will strive to deliver service that is 100% accurate
I will always thank you, our owner, for your business.

Additional Desired Attributes:

Practice open communication with all levels;
Be accountable by taking ownership of member issues and responsibility for one’s actions;
Foster teamwork by cooperating and collaborating with other employees;
Seek ways to make the workplace fun for oneself and others;
Conduct oneself with integrity by being honest, trustworthy and ethical in all work activities and interactions;
Work with a service orientation by having a genuine concern for the needs of one’s members and by being friendly, professional and following through on commitments; and
Demonstrate humility in all interactions and remember to leave one’s ego at the door when one arrives to work.

Misc Comments:

As a provider of financial services, our #1 focus is our member-owners. We are people helping people find financial solutions for life. That is our culture – it’s who we are as an organization.